Refund & Cancellation Policy

Orders from Stocked

When you buy a listing from the official Stocked account, Stocked is the seller: we take the payment and offer delivery or pickup where available.

Cancelling an order

• You can cancel up to 24 hours before your order ships.
• To cancel, message us through Contact us with your order details.
• Once an order has shipped, or is within 24 hours of shipping, it can no longer be cancelled.

Refunds

• Refunds go back to the same card used for the purchase.
• They take 5–7 business days to reach your account once we have processed them.

Listings from other members

Most listings on Stocked are posted by other members. Stocked is not part of those sales: we do not take payment, ship, or hold money for them, so we cannot cancel or refund them. Any cancellation or refund is agreed between the buyer and the seller. See the Terms & Conditions.

Contact

Questions about an order? Contact us.